What it is
Emergency Callouts, properly explained.
An emergency is anything making your property worse by the hour: a leak through a ceiling, a tarpaulin gone in a storm, a door broken in. Our priority on a callout is to make safe first, stop the bleeding, before quoting the proper fix. You pay only for the make-safe work on the day, and we then send a written quote for the full repair within 48 hours.
What's included
- Active leak make-safe (tarp, internal containment)
- Storm-damaged tile and ridge replacement
- Fallen tree make-safe and removal
- Broken door, frame and lock repair
- Boarded-up window emergency glazing
- Blocked drain and overflowing gully clearance
- Burst pipe isolation prior to plumber attendance
- Fence and gate temporary make-safe after high winds
Our process
How a emergency callouts job actually runs
- 01
Call or quote form
Tell us what's happening with photos. We're back to you in under an hour during the day.
- 02
Same-day attendance
Across the BA and SN postcodes, often within 2 hours.
- 03
Make safe
Stop the immediate damage. Documented with photos for insurance.
- 04
Quote the fix
Written quote within 48 hours for the full repair.
Materials & standards
We work to trade-grade specifications, every job.
- Heavy-duty 230gsm tarpaulin and battens
- Code 4 lead for emergency flashing dressing
- OSB3 18mm boarding for window and door make-safe
- Insurance-grade photographic documentation
Signs it's time to call us
- Water coming through a ceiling now
- Storm has lifted tiles or ripped off lead
- Door has been forced and won't lock
- Tree or large branch on the roof
- Drain backing up and flooding
Areas we cover for emergency callouts
Across the BA and SN postcodes within roughly 25 miles of Frome:
